Protecting your information is our responsibility
At hl999, protecting the privacy of your personal information is our top priority — this policy explains in detail how we manage your data.
Introduction & Scope
hl999 ("we", "our", "platform") operates a safe and transparent online entertainment service for players in Bangladesh. This Privacy Policy ("Policy") explains what information we collect about you through our website hl999.lat, how that information is used, and what measures we take to protect it.
By accessing this website or using our services, you are considered to have accepted the terms described in this Policy. This Policy should be read together with our Terms and Conditions.
Our services are intended for individuals aged 21 and above only. We do not knowingly collect information from minors. If you believe that information from a minor has reached us, please contact us immediately.
What information we collect
hl999 collects only the information necessary to provide our services. The categories of information we collect are listed below:
2.1 Information you provide directly
When you create an account or use our services, the following information may be required:
2.2 Automatically collected information
While you use our platform, the following technical information may be collected automatically:
- IP address and device technical details
- Browser type and version
- Operating system information
- Log data showing when and how long you were on our site
- A record of which pages you visited
- Data collected from cookies and similar tracking technologies (see Section 6 for details)
2.3 Transaction information
For financial transactions, we keep records of deposits and withdrawals, partial payment method details (such as partial bKash, Nagad, and Rocket account numbers), and gaming activity history. Full payment credentials are not stored on our servers.
Purpose of data use
hl999 uses your information only for specific, legitimate, and transparent purposes. The main purposes are described below:
3.1 Account management and service delivery
We use your information to create and manage your account, verify your identity, process deposits and withdrawals, and personalise your gaming experience.
3.2 Security and fraud prevention
Information is used to ensure the security of our platform, detect and prevent suspicious activity, and stop multiple accounts and bonus abuse.
3.3 Responsible gaming
We monitor your gaming behaviour to identify any early signs of problem gambling and to provide the necessary support. Visit our Responsible Gaming page to learn more.
3.4 Communication and customer support
We use your contact information to answer your questions, provide technical support, send important account-related information, and notify you of any changes to our services.
3.5 Analysis and improvement
Anonymised or aggregated data is analysed to improve the quality of our services, develop new features, and enhance the user experience.
Data sharing and disclosure
hl999 does not sell, rent, or commercially transfer your personal information to any third party. However, disclosure may be necessary in the limited circumstances below:
4.1 Service provider partners
We work with trusted third parties for payment processing (bKash, Nagad, Rocket), technical infrastructure, and customer support tools. These partners receive only the information needed to perform their services and are required to follow our privacy standards.
4.2 Legal obligations
We may disclose required information in response to a court order, legal process, or a valid request from a regulatory authority. In such cases, we will always provide only the minimum information necessary.
4.3 Business transfers
If a business merger or acquisition occurs in the future, user information may be transferred. You will be notified in advance and the same privacy protections will be maintained.
4.4 Security and protection
Information may be shared with relevant authorities to help investigate fraud, scams, or platform abuse. This is done to protect all our users.
Data protection and security
hl999 treats the security of your information as a top priority. We apply industry-standard technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.
5.1 Technical safeguards
- SSL encryption — all data transfers on our site are encrypted
- Strong encryption algorithms used to store sensitive information
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
- Two-factor authentication (2FA) support
5.2 Organisational measures
- Only authorised staff can access user information
- Regular staff training on data protection
- Clear data breach response procedures are in place
Please note that no one can guarantee 100% security on the internet. Keep your password secure and never share it with anyone.
Cookies and tracking technologies
hl999 uses cookies and similar tracking technologies to help improve the quality of our services and personalise your experience.
6.1 Types of cookies
- Essential cookies: Required to maintain login sessions and run core functionality — these cannot be disabled.
- Functional cookies: Used to remember your language preference and other settings.
- Analytics cookies: Used to understand which pages are visited most and how users navigate the site.
6.2 Cookie controls
You can accept or reject cookies by changing your browser settings. However, disabling certain essential cookies may cause some parts of our service to not work properly. The method for changing cookie settings varies by browser — check your browser's help section for guidance.
Data retention period
We retain your information only for as long as necessary. When determining retention periods, we consider the following:
- All necessary information is retained while your account is active
- After your account is closed, certain information may be retained for a defined period to meet legal and regulatory requirements
- Financial transaction records are generally kept for a longer period, as determined by applicable financial laws
- Once no longer needed, information is securely deleted or anonymised
Your rights
As a user of hl999, you have several important rights regarding your own information. We respect these rights and will help you exercise them as promptly as possible.
8.1 Right of access
You have the right to know what information we hold about you and to receive a copy of it. Contact us to make this request.
8.2 Right to rectification
If any information we hold about you is incorrect or incomplete, you have the right to request a correction. In most cases you can update your information directly from your account settings.
8.3 Right to erasure
In certain circumstances you can request that your personal information be deleted. Please note that some information must be retained for a specified period due to legal obligations.
8.4 Right to restrict processing
You can request that the processing of your information be restricted for specific reasons. Once we receive such a request, we will act as quickly as possible.
8.5 Right to withdraw consent
Where data processing relies on your consent, you may withdraw that consent at any time. This will not affect any processing that took place before the withdrawal.
To exercise any of the above rights, contact our support team. We generally aim to respond within 30 days.
International data transfers
Our servers and data processing services may operate in countries outside Bangladesh. Wherever data is transferred, we put in place appropriate contractual and technical measures to ensure the same level of privacy protection described in this Policy.
Third-party service providers working with us agree to follow these same privacy standards — this is a non-negotiable condition of our partnerships.
Policy changes
hl999 may update this Privacy Policy from time to time. If there are changes to our services, technology, or applicable legal requirements, this Policy may also be updated.
For significant changes, we will notify you via your registered email or through a clear notice on the platform. Continued use of our services after a change is made will be taken as your agreement to the updated Policy.
The "Last updated" date at the top of this page always reflects the most recent version. Previous versions can be provided upon request.
Contact & complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please do not hesitate to contact us. hl999's support team is available 24 hours a day, 7 days a week in both Bengali and English.
We aim to respond to your privacy-related requests as quickly as possible. We will send a confirmation message after receiving any complaint or request.